Terms & Conditions

Use Of This Website

You may use the TrekVelo website for lawful personal shopping, product research, account communication, order placement, and customer support. You agree not to use this website in a way that disrupts the site, interferes with other customers, attempts unauthorized access, or violates any applicable law.

• You must provide accurate customer, shipping, billing, and contact information when placing an order.
• You may not copy, scrape, resell, reproduce, or misuse site content, product descriptions, photography, graphics, or layout materials without permission.
• You may not use the website to submit harmful code, fraudulent information, abusive messages, or misleading claims.

Product Information And Fit Guidance

TrekVelo sells cycling products such as road bikes, mountain bikes, kids bikes, electric bikes, bike helmets, cycling gloves, bike lights, bike phone mounts, bike mirrors, and bike storage racks. We work to present product titles, descriptions, specifications, imagery, pricing, and availability as clearly as possible.

Product images may show lighting, color, scale, or usage environments differently depending on device screen settings, photography conditions, or product updates. Customers are responsible for reviewing product details, compatibility, size guidance, riding needs, and accessory requirements before purchase.

• Bike fit, helmet fit, accessory compatibility, and riding suitability may vary by rider, frame, handlebar, riding environment, and intended use.
• Customers should follow manufacturer instructions, safety guidance, assembly notes, and maintenance recommendations where applicable.
• Product availability may change without prior notice, and some items may become unavailable after an order is placed.

Orders, Acceptance, And Payment

Placing an order means you are offering to purchase the selected products under these Terms & Conditions. Order confirmation does not always mean final acceptance. TrekVelo may review orders for payment approval, availability, address accuracy, security concerns, pricing errors, or unusual purchasing activity.

• We may cancel or refuse an order if payment cannot be verified, information appears inaccurate, or product availability changes.
• Customers are responsible for ensuring the shipping address, email address, and phone number are correct before submitting an order.
• If an order issue is found, our support team may contact you using the details provided at checkout.
• Payment is processed according to the payment options available at checkout at the time of purchase.

Pricing, Discounts, And Promotions

Product prices, promotional offers, and automatic discounts may change from time to time. TrekVelo may offer free shipping, selected product discounts, sitewide subscriber savings, or other limited promotions. Unless stated otherwise, promotional offers are not guaranteed to remain available indefinitely.

• Email subscribers may receive 15% off sitewide automatically where the offer is active and eligible.
• Selected products may receive a 20% automatic discount when the promotion is active.
• Promotions may not apply to every product, order, exchange, replacement, previous purchase, or unavailable item.
• If an obvious pricing or promotional error occurs, TrekVelo may correct the error, cancel the affected order, or contact the customer with updated details.

Shipping, Delivery, And Order Tracking

TrekVelo offers free shipping and aims to deliver orders within 3–5 business days. Delivery timeframes are estimates and may vary due to carrier conditions, address issues, weather, high-volume periods, regional disruptions, or other circumstances outside our control.

• Business days generally exclude weekends and major holidays.
• Customers should monitor tracking details once available and contact support if delivery information appears delayed or incorrect.
• Risk of delivery complications may increase when shipping information is incomplete, inaccurate, or not recognized by the carrier.
• If a package appears damaged, missing, or misdelivered, customers should contact support promptly with order details and any available carrier information.

Returns, Exchanges, And Refund Handling

TrekVelo supports 30-day free returns and exchanges for eligible items. Returned products should be in acceptable condition, with included parts, accessories, packaging, documentation, and proof of purchase where applicable. Some items may require inspection before a return, refund, or exchange is approved.

• Customers should contact support before sending back an item so the return or exchange can be reviewed properly.
• Products showing excessive wear, damage, missing components, improper use, or unauthorized modification may not qualify for a full refund.
• Refund timing may depend on inspection, approval, and the processing timeline of the original payment method.
• Replacement availability depends on current inventory and item eligibility at the time the exchange is requested.

Customer Responsibility And Safe Use

Cycling involves personal responsibility. Customers are responsible for selecting appropriate products, using gear correctly, following road and trail rules, wearing suitable protective equipment, supervising child riders, inspecting bikes before riding, and using products only as intended.

• Always follow local cycling laws, safety rules, posted trail guidance, and traffic regulations.
• Helmets, lights, gloves, mirrors, and reflective gear should be used appropriately for rider needs and riding conditions.
• Electric bikes should be used according to applicable age, speed, road, trail, and charging requirements.
• Improper assembly, misuse, lack of maintenance, or unsafe riding conditions can increase risk of injury or product damage.

Limitations, Changes, And Availability

TrekVelo may update product pages, pricing, service information, website features, promotional details, shipping information, or these Terms & Conditions at any time. We may also modify or discontinue products or services without prior notice.

To the fullest extent permitted by applicable law, TrekVelo is not responsible for indirect, incidental, special, or consequential damages related to website use, product selection, delays, third-party carrier issues, customer misuse, inaccurate customer-provided information, or circumstances beyond reasonable control.